Terms and Conditions

Effective Date: 2021-01-01

Please read these Terms and Conditions (“Terms”) carefully before using the Neo Livin website (“Website”) operated by Neo Notion Sdn. Bhd. (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of the Website and any services provided therein. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Website.

1. Website Use

1.1. Eligibility: You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

1.2. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for its intended purpose as an e-commerce furniture platform and marketplace.

1.3. User Account: In order to access certain features of the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.4. Prohibited Activities: You agree not to engage in any of the following prohibited activities:
a) Violating any applicable law or regulation;
b) Infringing upon the intellectual property rights of others;
c) Engaging in fraudulent, deceptive, or misleading practices;
d) Interfering with the operation of the Website or disrupting its underlying infrastructure;
e) Uploading or transmitting viruses, worms, or any other malicious code;
f) Collecting or harvesting any personally identifiable information from the Website;
g) Engaging in any activity that could damage, disable, overburden, or impair the Website;
h) Attempting to gain unauthorized access to any portion or feature of the Website;
i) Using the Website for any unlawful or unauthorized purpose.

2. Intellectual Property

2.1. Ownership: The Website and all its contents, including but not limited to text, graphics, logos, images, videos, software, and other materials, are owned by the Company or its licensors and are protected by intellectual property laws. You acknowledge and agree that the Company retains all rights, title, and interest in and to the Website.

2.2. Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for its intended purpose. This license does not permit you to modify, reproduce, distribute, publicly display or perform, or create derivative works based on any portion of the Website without our prior written consent.

3. Product Descriptions and Specifications

3.1. Accuracy: We strive to provide accurate and up-to-date information regarding our products, including descriptions, dimensions, materials, colors, and pricing. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information on the Website. It is recommended that you carefully review the product details and specifications before making a purchase.

3.2. Pricing: The prices displayed on the Website are subject to change without prior notice. While we make every effort to ensure accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for products listed at the incorrect price.

4. Orders, Payments, and Shipping

4.1. Order Process: When placing an order through the Website, you agree to provide accurate and complete information. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason at our sole discretion.

4.2. Payment: We accept various payment methods as indicated on the Website. By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method.

4.3. Shipping and Delivery: We will make reasonable efforts to fulfill and deliver orders in a timely manner. However, delivery times may vary depending on factors beyond our control. We are not responsible for any delays or damages that occur during shipping. Please review our Shipping Policy for more information.

4.4. Cancellation and Refunds: If you wish to cancel or modify an order or request a refund, please refer to our cancellation and refund policy as specified in our Refund Policy.

5. Returns and Exchanges

5.1. Return Policy: We offer a return policy for eligible products. Please refer to our Return Policy for detailed information on the conditions, process, and timeframe for returning products.

5.2. Exchange Policy: We may offer exchanges for eligible products. Please refer to our Exchange Policy for detailed information on the conditions, process, and timeframe for exchanging products.

6. Intellectual Property and User-Generated Content

6.1. Ownership: The Company retains all rights, title, and interest in and to the Website, including its content and intellectual property. You acknowledge that any feedback, comments, or suggestions you provide regarding the Website or our products may be used by us without any obligation to compensate you.

6.2. User-Generated Content: If you submit any user-generated content, such as reviews, comments, or testimonials, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content on the Website and in our marketing materials.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

8. Limitation of Liability

8.1. Disclaimer of Warranties: The Website is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

8.2. Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall the Company or its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of or reliance on the Website or any content or materials available on or through the Website.

9. Dispute Resolution

9.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law provisions.

9.2. Jurisdiction: Any disputes arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts located in Malaysia.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

  • Company Name: Neo Notion Sdn. Bhd.
  • Website: neolivin.com
  • Company Registration Number: 202101000754 (1401052-V)
  • Company Address: Common Ground Taylor’s Lakeside, LG2 Syopz Mall, 1 Jalan Taylor’s Subang Jaya, 47500 Selangor.
  • Contact Email: info@neolivin.com
  • WhatsApp Number: +6010-368 3084

By using the Neo Livin website “neolivin.com”, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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