1. Shipping & Delivery Policy
We currently provide free shipping to Peninsular Malaysia.
We ship orders via our dedicated courier — City-Link Express.
To help you save on delivery charges, Neo Livin will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order.
In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.
2. Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Couriered orders via CityLink-Express
Delivery via Courier will reach within 3 – 5 working days of dispatch from warehouse. Please note that CityLink-Express will deliver without notification.
Once the order has been dispatched, an email or message will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 15-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. Shipping Rates
Enjoy FREE shipping on all orders now, only applicable to orders within Malaysia.
4. Mode of Payments
We accept payments all major credit/debit cards and FPX via Stripe, and a 3-months installment free plan via Atome.