Returns & Exchange Policy

We want you to be happy with your purchase and we apologize if it is not. All items sold are final sales except for manufacturing defects. All items sold and not refundable.

We strongly suggest our customers check their goods thoroughly upon receipt. To protect your interest, any claim concerning short delivery, damaged or defective goods found on delivery, and damaged or defective goods found at a later date, must be notified as soon as possible by emailing us at info@neolivin.com.

Please note that we require images or videos as well to better assist you with regard to the defective item.

1. Validity For Exchanges & Returns

All exchanges and returns would need to be raised within 30 days of receiving the goods. All requests for returns, however, would need to be strictly made through email info@neolivin.com with images and videos of the item.

1. You will need to include your original invoice together with the item(s) in its original condition and packaging.
2. Kindly print and fill up the Exchange Request Form and attach it to the item in its original condition and packaging.
3. Mail us your parcel via a traceable mode of postage.
4. Wait for our email confirmation and you will be notified once your exchange or return is ready. Generally, the processing period is 7 working days upon receipt of your returned parcel/goods.
5. No refunds will be given for delivery charges incurred in the original, returned, and onward shipping charges of refunded or exchanged items.
   • Please note that all delivery costs are non-refundable, and there will be charges if the returned item is found dented or damaged. As such, you will be refunded the following amount:
   • Refunded Amount = Final Paid Price – Delivery Fee – Damaged Charges (only if applicable)
6. However, if any of the products received is deemed defective or a wrong shipment, neolivin.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subject to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of neolivin.com.

2. Product Warranty & Neo Protection Plan

1. Our standard 3-year product warranty automatically covers all items that are sold at neolivin.com.
2. The product warranty allows you to exchange any parts and/or products that lie under manufacturing defects.
3. Our exchanges policy does not cover damage resulting from unique, accidental, or incidental damage resulting from your use or wear and tear of a product.
4. Neo Livin makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
5. All decisions made by neolivin.com is final.

3. Other Terms & Conditions

1. All items that are returned and exchanged, can only be made once.
2. We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or incidental damage resulting from your use or wear and tear of a product.
4. Neo Livin makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
5. All decisions made by neolivin.com is final.